1. ACCOMODATION AVAILABLE
(a) Private Rooms (Mamujee Wing – First and Second Floors)
(i) Suites – Self-contained spacious private rooms with WC/bathrooms en-suite and ocean-facing private balcony. Amenities include AC, TV with cable connection,telephone and a refrigerator.
(ii) Private rooms – Self-contained private rooms with WC/bathrooms en-suite and ocean-facing balcony. Amenities include AC, TV with cable connection, telephone and a refrigerator.
(b) Children’s Ward (Mamujee Wing – Ground Floor)
(i) Private rooms with WC/bathrooms en-suite and ocean-facing balcony. Amenities include AC, TV with cable connection, telephone and a refrigerator.
(ii) General ward beds with facilities for accompanying mothers.
(c) Bibby Wing – Ground Floor
(i) Private rooms with WC/bathroom en-suite and telephone.
(ii) Semi-Private rooms with WC/bathroom en-suite.
Ocean-facing common verandah and TV.
(d) Fizza Mamujee Maternity Ward
(i) Private rooms with WC/bathrooms en-suite and ocean-facing balcony. Amenities include AC, TV with cable connection, telephone and a refrigerator.
(ii) Semi-Private – Two-bedded rooms with en-suite WC/bathrooms.
(iii) General Ward – Four-bedded rooms.
Other facilities include an operating theatre and a nursery.
(e) General Wards
These wards are divided as follows:
• Male Medical
• Male Surgical
• Female Medical
• Female Surgical
Ocean-facing common verandah and TV.
(f) Critical Care
(i) Intensive Care Unit (ICU) – Seven-bedded fully equipped unit with life saving and central monitoring system.
(ii) High Dependency Unit (HDU) – Four-bedded facility for patients who require constant monitoring.
2. REQUIREMENTS ON ADMISSION:
ON ARRIVAL – Please report at the Reception desk and present an admission request from your Doctor. You will be required to complete the admission formalities.
3. SELF PAYING PATIENTS
– A deposit will be required on admission. The amount of deposit payable varies. Please enquire at the Reception. The deposit should be topped up every 24 hours. This deposit will be held on your account and will be offset against the final bill.
4. COMPANY PATIENTS
– Various Companies have accounts with the Hospital for their staff and, where applicable, for their dependants. Each Company has its own identification and authorization requirement. A Company patient must present these at the time of admission.
5. NATIONAL HOSPITAL INSURANCE FUND (N. H. I. F.)
– If you are a member of this Fund and wish to claim rebate through the Hospital you must present the following at the time of admission:
(i) National Identity Card / Passport, whichever is applicable
(ii) N.H.I.F. Membership Photocard
If you are a spouse of the Contributor the following will be required in addition:
(i) Spouses National Identity Card / Passport/Alien certificate (the document presented when registering your spouce)
Childre aged between 6months and 18 years are eligible for N.H.I.F. claim under their father’s Membership of the scheme. The child’s birth certificate must be presented for such claims. For children under the age of six months whose birth certificate is under process, a birth notification from a recognised hospital or nursing home must be presented.
Children above the age of 18 years and up to the age of 21 years are also eligible for this claim provided that they are studying and depend on their parents. For such cases, proof of studying will be required, i.e. a letter from the School /College / University, etc. confirming that the Patient is a bona-fide student of the respective Institution.
6. MEDICAL INSURANCES
– Various local and overseas insurance companies and health management organizations (H.M.Os) have arrangements with the Hospital. To enable you to seek our services on account of your Insurer / H.M.O., please enquire from the Reception desk on whether your Insurer / H.M.O. has an account with us and the requirements for processing the claim.
7. HOSPITAL FEES
– For enquiries on hospital fees please contact the Reception desk.
8. DOCTORS’ FEES
– Hospital Resident Doctors fees have to be paid with other hospital charges. These will be part of the hospital bill. The hospital facilitates collection of Private Doctors’ / Consultants’ fees. However you can arrange direct settlement. For such arrangement, the Hospital will require confirmation from the respective Doctor / Consultant.
9. CREDIT CARDS
– The Hospital accepts major credit cards such as Master, Visa and American Express.
10. DISCHARGE
– Please note that your discharge from the Hospital is a process. It starts with clinical discharge authorized by your Doctor. After that, information is gathered for preparation of your bill. The whole process takes at least two hours. For cash paying patients, the final bill should be collected and paid at the Cashier’s office. This is situated on ground floor by the main entrance. Working hours of the Cashier’s office are as follows:
MONDAYS TO FRIDAYS – 9:00 am to 12:00 noon
– 2:00 pm to 4:00 pm
WEEKENDS & PUBLIC HOLIDAYS – 10:00 am to 12:00 noon
Please collect a clearance certificate from the Cashier after paying your bills and present this to your Ward Sister before leaving.
11. OUTSOURCED / REFERRED SERVICES FEES
– You may be referred to other health care service providers for services not available at the Hospital. Fees for such services will have to be paid in cash to the Hospital for onward remittance to the respective service provider.
12 PATIENT CLOTHING / UNIFORMS
– Pyjamas and night dress will be supplied by the Hospital. If you prefer you may use your own.
13. PERSONAL BELONGINGS AND VALUABLES
– Please do not bring any valuables with you. If this is unavoidable, please give them to a relative or hand them over to the Charge Sister in your ward for safekeeping. You must obtain a receipt.
NO RESPONSIBILITY WILL BE ACCEPTED FOR ANY VALUABLES OR MONEY NOT DEPOSITED FOR SAFEKEEPING.